Privacy Policy

1. Introduction

Cognito Consultants is committed to safeguarding your privacy and ensuring the secure and lawful handling of your personal data.

2. Information We Collect

We may collect personal information (name, contact details, job title), technical data (IP address, browser), and usage data through cookies.

3. How We Use Your Information

To deliver services, respond to enquiries, provide updates, improve site experience, and comply with legal obligations.

4. Lawful Basis for Processing (UK & EU GDPR)

We rely on consent, contractual necessity, legal obligations, and legitimate interests as lawful bases for processing your data.

5. Sharing and Disclosure

We share data only with trusted partners and authorities where required. We do not sell your personal data.

6. International Data Transfers

Your data may be transferred across regions, with safeguards such as SCCs and equivalent local legal measures in place.

7. Data Retention

We retain personal data only as long as needed for business, legal or compliance purposes.

8. Data Security

We use encryption, access controls, staff training, and secure infrastructure to safeguard your data.

9. Cookies and Tracking Technologies

Cookies help us improve website performance and user experience. See our Cookie Policy for details.

10. Your Rights

Depending on your location, you have rights to access, rectify, erase, or restrict your personal data.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.

12. Third-Party Links

We are not responsible for privacy practices of external websites we link to.

13. Updates to This Policy

We may revise this policy periodically and post updates here.

14. Complaints about how we use your information

If you are unhappy with how we have used your personal information, please tell us first by emailing complaints@cognitoconsultants.com. We will acknowledge your complaint within 30 days, look into it and tell you the outcome. Our complaints procedure is at cognitoconsultants.com/complaints. You can also complain to the Information Commission (known as the ICO), the UK’s data protection regulator, at ico.org.uk.

15. Contact Us

Email: privacy@cognitoconsultants.com