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Serious Incident Management Services
Welcome to Cognito Consultants – your partner for mastering serious incident management. We address the critical gaps in investigating serious incidents, offering solutions that not only prevent reputational damage and legal claims but also create avenues for service enhancement.
Our Services
Discover a comprehensive suite of serious incident management services at Cognito Consultants, aimed at empowering your organisation to tackle challenges effectively and drive continuous improvement. Our services include:

Individual Investigations: Uncover root causes and devise evidence-based solutions for specific incidents.

Consultancy: Enhance your incident management processes with expert guidance.

Training: Equip your team with systematic incident investigation skills via our CPD-accredited courses.

Reviews: Identify weaknesses and recommend broader improvements through thorough reviews.

Diagnostics: Gain insights into areas needing attention and enhancement with our diagnostics.
Risk Management
Experience-Backed Solutions
Leveraging our collaboration with diverse health organisations, we have developed solutions grounded in experience. These solutions target problem areas, enhance quality assurance investigations, introduce experimental processes, and eliminate backlogs. Ultimately, our approach promotes organization-wide learning, leading to safer, more efficient services.
Tangible Progress
Cognito Consultants’ commitment to excellence has yielded tangible improvements for health providers. Our collaboration often leads to the lifting of regulatory warning notices, showcasing substantial enhancements in serious incident processes. We also work closely with Trusts, providing assurance to both the organisations and regulators about robust systems for analysing critical incidents and extracting valuable lessons.
Areas of Expertise
Our assessments encompass individual incident reports and thematic reviews, pinpointing weaknesses and offering evidence-based enhancements. Our expertise spans:

Serious incident investigations framework

Serious incident investigation reports

NHS-related serious incident investigations

Policies for investigating serious incidents
Training and Assurance

Our commitment extends beyond assessments. We offer adverse incident handbooks and deliver comprehensive, training. Our training covers every aspect of the investigative process, including root cause analysis and the application of human error theory. Our courses encompass techniques for evidence collection, investigative tools, chronology development, evidence analysis, report writing, and SMART recommendations.

Additionally, we evaluate newly implemented policies against national standards. Collaborating with senior staff across clinical directorates, we stress the importance of investigations and a culture of learning.

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Sector

  • Corporate Governance
  • Health & Clinical Governance
  • Non-Profit Organisation Governance

Services

  • Governance Assment and Gap Analysis
  • Policy Development and Review
  • Regulatry Compliance
  • Regulatry Compliance
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